1) Who we are (Controller)
Controller: AssistControl S.R.L., Str. Frasinului 11, Corbeanca, Ilfov, Romania
Contact: Page
2) Data we collect
A) Data you provide
- Account data (e.g., email address, username if used, password stored hashed, preferences).
- Wellness inputs (selected goals like calm/focus/sleep, self-reported state, routines, check-ins).
- Messages and notes (including chat messages, dream notes, reflections, journal entries you submit).
- Support communications (messages sent to customer support).
B) Data collected automatically
- Device and usage data (IP address, device/browser type, approximate location from IP, pages/screens viewed, timestamps, interactions, performance logs).
- Cookies/local storage identifiers and settings needed to keep you logged in and remember preferences (see Section 9).
C) Payment data
If you purchase a subscription, payments are handled by third-party payment processors. We typically receive billing status and transaction identifiers, but not full card details.
3) How we use your data
We use personal data to:
- Provide and operate the Service (create sessions, generate audio/guidance, save routines and reports).
- Personalize your experience (recommend sessions and next steps).
- Process subscriptions and manage billing.
- Maintain security, prevent fraud, and enforce our Terms.
- Improve and troubleshoot the Service (analytics, debugging, performance monitoring).
- Communicate with you (service updates, support replies, billing notices).
- Comply with legal obligations.
4) Legal bases (EEA/UK style notice)
Where applicable, we rely on:
- Contract: to provide the Service and subscriptions you request.
- Legitimate interests: to secure, improve, and administer the Service.
- Consent: where required for certain cookies/analytics or marketing communications.
- Legal obligation: to comply with laws (e.g., tax, accounting, lawful requests).
5) Sharing your data
We may share data with:
- Service providers (processors) that help us run the Service (hosting, databases, email delivery, customer support tools, analytics, security).
- Payment processors for billing and fraud prevention.
- Legal/compliance recipients when required by law or to protect rights and safety.
- Business transfers (merger, acquisition, or sale of assets), subject to appropriate safeguards.
We do not sell your personal data.
6) International transfers
Your data may be processed in countries other than where you live. When required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect transfers.
7) Data retention
We keep personal data only as long as necessary for the purposes described:
- Account and content data: retained while your account is active, then for a limited period after deletion as needed for backups, dispute resolution, security, and legal obligations.
- Transaction records: retained as required by tax/accounting laws.
You may request deletion (see Section 8), subject to legal requirements.
8) Your rights
Depending on your location, you may have rights to access, correct, delete, object/restrict, and port your data, and to withdraw consent where applicable. You may also lodge a complaint with a supervisory authority.
To exercise rights, contact us: HERE
9) Cookies and similar technologies
We use cookies/local storage for:
- Essential functions (login/session, security, preferences).
- Performance and improvement (optional analytics, if enabled).
Where required by law, we present a cookie consent mechanism. You can also control cookies through your browser settings, but disabling essential cookies may affect functionality.
10) Security
We use reasonable administrative, technical, and organizational safeguards to protect data. No method of transmission or storage is 100% secure; you use the Service at your own risk.
11) Children’s privacy
The Service is not intended for children under 16 (or the age of digital consent in your country). We do not knowingly collect personal data from children. If you believe a child provided data, contact us to request deletion.
12) Changes to this Privacy Policy
We may update this Policy. We will post the updated version with a new “Last updated” date. Material changes may be notified via the Service as required by law.
13) Contact
AssistControl S.R.L.
Web: Page
Address: Str. Frasinului 11, Corbeanca, Ilfov, Romania